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Existing Customers What You Need To Know

Financial Difficulties Booklet for SME Customers

Information booklet for SMEs experiencing financial difficulties.

Income and Expenditure Form

You may be asked to complete an I&E form to help us fully assess your financial situation.

Fees and Charges

This document provides a complete list of our fees & charges. Please note that some of the fees & charges listed may not apply to your loan.

Terms of Business

This document tells you about Bluestone – who we are, how we are regulated, and how you can contact us.

Consumer Financial Difficulties Booklet

A booklet providing information for consumers experiencing financial difficulties.

Complaints Charter

Bluestone is committed to providing the highest standard of service. However, there may come a time when our service does not meet your expectations. Our Complaints Charter walks you through our complaints process step by step.