Technical BA / Servicing Specialist - London or Sheffield

Reporting to:

Operations Director


Bluestone Mortgages (BML) is a dynamic, credit orientated lending business with almost 80 employees and operations out of offices in London and Sheffield. The business is backed by Macquarie Bank, one of Australia’s largest investment banks and majority owned by management. BML is part of a group of businesses which include Fignum (a fintech start-up), BMFI (a motor finance business) and BCF (a consumer finance business).

BML’s strategy is to acquire, originate, fund and manage specialist residential mortgages. Currently the business is expanding strongly, and this has created an exciting opportunity for an experienced BA with a technical expertise in first charge mortgage servicing to join our growing Mortgage Operations team.

Bluestone primarily serves customers that fall outside mainstream lenders criteria, making it a very interesting segment to serve. Customers are generally self-employed, contract or part-time workers, recent migrants, and those with complex or irregular incomes. Loan purpose is a mix of purchase and refinance, and we write traditional, help to buy, and buy to let mortgages.

The role will be based in Bluestone’s London or Sheffield office with some travel expected between them both. A portion of time will be ‘work from home’ if desired.

Job Overview:

We’re looking for a Technical Business Analyst / Servicing Specialist with a number of years of experience working with mortgage portfolios and being proficient in all aspects of technically administering the life cycle of a mortgage loan. This would cover areas such as, interest charging/rate management, loan book reconciliation, granular transactional analysis and processing, technical system configuration and payment holiday administration in an FCA regulated environment.

Core responsibilities

  • Work closely with the Head of Servicing to ensure all loans are being correctly managed and processed from a technical perspective in adherence to Terms and Conditions as well as best practices.
  • Undertake gap analysis against ‘current’ and ‘go to’ processes.
  • Ensure the accuracy of all mortgage account transactions, calculations and balances.
  • Define, design and document technical changes to the servicing platform, working closely with developers to ensure successful implementation
  • Undertake system configuration where appropriate
  • Ensure the smooth migration of loans to third party servicers
  • Assist with User Acceptance Testing of IT change; develop test plans, coordinate end user tests.
  • Own issues from identification to resolution.
  • Projects; perform a key role in leading / helping to deliver our business objectives.
  • Assist in implementing a business-wide change management process.
  • Help foster a culture of continuous improvement within our organisation by engaging colleagues at all levels to identify opportunities for improvement.

Skills & Requirements

  • Minimum 5+ years in a similar role
  • Relevant recent experience of being a subject matter expert in this area
  • Good business judgment and a practical, common sense approach to getting things done.
  • Strong time-management skills with a capacity to handle multiple and often conflicting demands.
  • Strong proficiency in Microsoft Excel essential; proficiency with databases,SQL and reporting/MI experience a strong plus.
  • Excellent verbal and written communication skills with confidence to present - clearly and concisely, at an appropriate level of detail for different audiences.
  • Experience handling and analysing large data sets a bonus.
Job offers at Bluestone are subject to satisfactory background checks. Please disclose any adverse history relating to credit or criminal checks when applying for any role.
For Conduct Roles
  • Ongoing compliance with the Individual Conduct rules contained within Chapter 2 of the FCA’s Code of Conduct Handbook.

For more information please email People and Places Team

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The London or Sheffield Office

Benefits and Rewards

Access to an Employee Assistance Programme

Annual leave purchase scheme (up to 5 days)

Cycle to work scheme

Free fruit, tea and coffee, all day, every day

Membership of an employee share scheme

Performance related bonuses

A salary sacrifice pension scheme

25 days annual leave

Critical illness cover

Life Assurance

Income Protection Policy

Regular, fully-funded, social activities

Season ticket loans for travel

Study support

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